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Legal clarity for your kudawin account

When you open an account with us, you're entering a direct agreement with kudawin.

Account ownership stays yoursData requests honoured in writingPayment records retained securely
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kudawin Legal clarity for your kudawin account
REACH OUR LEGAL TEAM

How to contact us about policy matters

If you have questions about your data, account closure, or how we handle your information, our support channels are open to you.

Email Support Send your data request or legal question to [email protected] with your account email and full name. Include 'Data Request' in the subject line so our team flags it for the compliance desk.
Live Chat Open the chat widget in your kudawin account lobby and ask to be connected to our Legal Support team. Available during your local business hours; response time typically within two hours.
Account Settings Log into your account, go to Settings > Legal & Privacy, and submit a formal request there. We'll email you a confirmation receipt within one hour of submission.
DATA AND ACCOUNT SECURITY

How we protect your account and personal data

Your account password and payment details are encrypted end-to-end when you deposit via DANA, OVO, GoPay or QRIS.

Encryption Standard

All DANA, OVO, GoPay and QRIS transactions use TLS 1.2 encryption. Your account password is hashed and never stored in plain text. Login sessions expire after 30 minutes of inactivity for mobile and 60 minutes on desktop.

Withdrawal Verification

Before any payout clears, you'll receive a confirmation email with the bank account last four digits. You then verify the withdrawal in your account. This two-step process protects against unauthorised transfers and account takeover.

Data Retention

We keep your account data (name, deposit history, KYC documents) for seven years after account closure. After that period, records are archived offline and deleted within six months unless local law requires longer retention.

Cookie and Tracking

We use cookies to keep you logged in and to track which games you open most. You can delete cookies in your browser settings; this will log you out. We do not sell cookie data to advertisers or data brokers.

Third-Party Sharing

Your personal information is shared only with payment processors (for DANA, OVO, GoPay and QRIS verification), support platforms, and regulatory bodies where local law permits. We never sell your data.

Request Changes to Your Data

You can request corrections to your registered name, phone number or address through Settings > Account Details. Submit changes in writing to [email protected] if the account portal does not show the update you need.

Legal questions we hear often

Below are the questions players ask us most about how our legal terms work, what happens to your data and account, and how to exercise your rights.

Your account is marked inactive and your login is disabled immediately. Your personal data—name, phone, deposit history—is retained for seven years to comply with payment reporting regulations. After seven years, we archive records offline and delete them within six months unless local law requires us to keep them longer.

Yes. Email [email protected] with 'Data Request' in the subject line, include your account email, and we will compile your complete data profile including login history, deposits via DANA, OVO, GoPay and QRIS, withdrawals, and KYC documents. We aim to send this within 14 business days.

No. We store only a reference to your payment method (the last four digits and the payment provider name). Your actual card or wallet details are held securely by DANA, OVO, GoPay and QRIS themselves. We never store full payment credentials.

When you close your account, any funds in your wallet are returned to the payment method you used to deposit (DANA, OVO, GoPay or QRIS) within one business day. Account closure is permanent and cannot be reversed. Your account data is kept for legal purposes but your login access cannot be restored.

Only our Support and Compliance teams can view your account details, and only to resolve your requests or investigate disputes. We log all internal access to your data. You can see this access log in your account under Settings > Security > Access History.

Every withdrawal is verified twice: first by our system (checking your bank details match your registration), then by you (confirming the payout in-app before it leaves our wallet). You also receive a confirmation email showing the destination account's last four digits. This prevents unauthorised payouts.

No. We do not sell, rent or trade your personal information with advertisers, data brokers or any third party. We share data only with payment processors for transaction processing and with regulators where local law requires it.

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